The Hongkong and Shanghai Banking Corporation Limited, Macau Branch ('HSBC') collects, uses and shares information about you so that it can provide you with a bank account and related services. This App Privacy Notice explains how HSBC collects, uses and shares your information when you use this app, including information about the device that the app is installed on e.g. your mobile phone or tablet. For full details of our privacy notice, you can find it in our website: https://www.hsbc.com.mo/privacy-and-security/.
This app is provided by HSBC Global Services (UK) Limited and on behalf of HSBC; and all products and services accessed via this app are provided by HSBC.
You can contact us and exercise your rights by writing to The Hongkong and Shanghai Banking Corporation Limited, Macau Branch, Avenida da Praia Grande, PO Box 476, Macau SAR, and marking your letter referenced as "Privacy Rights".
We use a range of measures to keep your information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information.
We'll keep your information in line with our data retention policy. This allows us to comply with legal and regulatory requirements or use it where we need to for our legitimate purposes such as managing your account and dealing with any disputes or concerns that may arise. We may need to keep your information for longer where we need the information to comply with regulatory or legal requirements, help detect or prevent fraud and financial crime, answer requests from regulators etc. If we don't need to keep information for this length of time, we may destroy, delete or anonymise it sooner.
| Information accessed | What it is used for |
|---|---|
| Your phone book | This allows our app to access your contacts so that you can transfer money to people in your address book using their phone number or email. |
| Your device's camera and photo library | This allows you to take a photo or video and immediately share it with us (or access the content from the photo library) in order to allow us to provide you with a bank account or related services. Non-exhaustive examples of when we may ask you to do this include to confirm your identity, to scan a QR code to make a payment or to pay with a cheque by taking a photo of it. |
| Your biometric information | You can use biometrics authentication (like fingerprints or facial recognition) to logon to our app. If you do so, we rely on your device's technology to authenticate you and we do not access your underlying biometric data. |
| Your location | Your location can be used to help you to locate your closest branch. |
| Your mobile data/ Wi-Fi | This allows us to use your internet connection to access our digital banking systems. |
| Information accessed | Your phone book |
|---|---|
| What it is used for | This allows our app to access your contacts so that you can transfer money to people in your address book using their phone number or email. |
| Information accessed | Your device's camera and photo library |
| What it is used for | This allows you to take a photo or video and immediately share it with us (or access the content from the photo library) in order to allow us to provide you with a bank account or related services. Non-exhaustive examples of when we may ask you to do this include to confirm your identity, to scan a QR code to make a payment or to pay with a cheque by taking a photo of it. |
| Information accessed | Your biometric information |
| What it is used for | You can use biometrics authentication (like fingerprints or facial recognition) to logon to our app. If you do so, we rely on your device's technology to authenticate you and we do not access your underlying biometric data. |
| Information accessed | Your location |
| What it is used for | Your location can be used to help you to locate your closest branch. |
| Information accessed | Your mobile data/ Wi-Fi |
| What it is used for | This allows us to use your internet connection to access our digital banking systems. |